FAQ

ABOUT EATALY

How does Eataly work?

We cook what we sell, and we sell what we cook.

Eataly is a bustling Italian marketplace with 50,000 square feet overflowing with three restaurants, nine take-away counters, and a cooking school dedicated to the same high-quality food and drink offered just steps away in the full market. Eat, shop, and learn!

To navigate the market, we recommend that first-time visitors stop by our Guest Relations desk at the top of the escalator. Our team of Eataly ambassadors will be happy to guide you on your journey, whether you are here to shop, taste, or enjoy a full meal.

Is Eataly wheelchair accessible?

Yes, Eataly is entirely wheelchair accessible.

Is there a store manager on site?

Yes, there are several managers present at any given time. If you have a specific inquiry or suggestion, please visit the Guest Relations team at our desk at the top of the escalator.

 

HOW TO REACH EATALY

Where is Eataly Toronto located?

Eataly Toronto is located in the Manulife Centre (55 Bloor Street West). The external entrance can be found on Bloor St, between Bay and Yonge streets, and the internal entrance is accessible through the Manulife Centre. 

What subway stops are closest to Eataly?

Bay Station (Line 2) and Bloor-Yonge Station (Lines 1 and 2). Eataly is accessible underground from both stations, by connecting through the Holt Renfrew Centre. 

What parking garage is closest to Eataly?

There is a parking garage below Manulife Centre, and Eataly Toronto can be accessed through the North Tower elevators. The parking facility entrance is located on the north side of Charles Street West between Bay Street and Balmuto Street.

Does Eataly validate parking?

The Manulife Centre validates parking for up to 2 hours with proof of a $50 purchase from a single retailer. Please be sure to retain your receipt to present at the customer service desk on the concourse level of the Manulife Centre. 

 

EAT: RESTAURANTS, COUNTERS AND CAFES

When and where can I eat at Eataly?

Eataly Toronto serves breakfast, lunch, dinner, dessert and many snacks during our open store hours. 

Click here for our restaurants, here for our take-away counters and caffès.

Where are the restaurants?

Eataly Toronto features 3 restaurants on our main floor. For more information about the individual restaurants, click here

Where is the Birroteca?

Our Birroteca by Indie Alehouse can be found on the concourse level of our store. 

Do you have take-out foods?

Yes! We offer an assortment of prepared foods to take away at our counters and caffès, including pastries, panini, roasted meats, focaccia, and a selection of sides. Explore all take-away counters here.

Are the restaurants child-friendly?

Yes, children are always welcome at Eataly’s restaurants. La Pizza & La Pasta is a family favourite, where children 12 and under can enjoy fun-shaped pizzas and Italian sodas.

While our other restaurants do not offer specific menu items for children, we are happy to offer a selection of simple dishes, such as pasta with butter or tomato sauce, to children under the age of 12.

Does Eataly accept reservations?

At this time, Eataly will not be accepting reservations – our restaurants will operate on a first come, first serve basis. We will be instituting reservations at La Piazza and La Pizza e La Pasta soon via OpenTable – stay tuned for updates!

Can I host my private event at Eataly?

We will be doing private events down the road. Feel free to send us an email at ETO.events@eataly.com to provide us with your contact details and we will keep your information to receive updated information.

SHOP: MARKET

What do you sell in the market?

We are proud to carry a variety of food, drink, and other high-quality products from Italy and Canada. Click here for an overview of our market offerings

Do you carry…

Gluten-free products?

Yes, Eataly carries a selection of gluten-free pastas and pastries.

Kosher products?

Yes, Eataly does carry kosher products, including a selection of chocolates (visit our Venchi counter!), pasta (by Lidia Bastianich), and more.

Truffle oil?                                         

Yes, we do carry black and white all-natural truffle oils by Urbani, an acclaimed truffle purveyor, in addition to fresh truffles and truffle-based sauces.

Pasteurized milk?

Yes, we work with some of the best local dairies to offer safe milks that are “low” pasteurized; they are not as highly pasteurized as most commercial store milks, but they meet federal regulations.

Soups, salads, and sandwiches to go?

Yes, we offer freshly made soup, salads, sandwiches, and other high-quality dishes to take away.

Gluten-free bread in the market?

At this time, Eataly does not bake gluten-free bread. Our on-site bakery, which uses gluten flour, would compromise the environment for a person who must consume gluten-free products.

Non-Italian olive oil?

No, we are proud to offer an extensive extra virgin olive oil selection comprised of more than 100 boutique, single-estate oils exclusively from Italy.

Do you sell gift cards?

We do sell physical gift cards in store at our cash registers and Guest Relations counters. We do not sell gift cards online at this time. 

Where can I use my gift card?

Our gift cards can be used at any of the restaurants, retail or fresh counters. They cannot be used for purchasing events or classes. 

I bought a gift card in the US – can I use it in your store?

At this time, we cannot accept gift cards that originated in any of our US stores.  

I have a product that I believe Eataly would be interested in, who should I contact?

Eataly is proud to carry fresh and artisanal foods from Italy and Canada. If you would like to send in a sample of your product, please contact buyer@eataly.com.

 

LEARN: LA SCUOLA DI EATALY BY ERNESTOMEDA 

What is La Scuola?

La Scuola di Eataly by ernestomeda is Eataly’s cooking school, which hosts a variety of free demonstrations, in addition to ticketed tastings and cooking classes. See here for our upcoming class schedule.

What is the format of the cooking classes?

The majority of our classes are hands-on: the resident chef instructor prepares each dish step by step in our open kitchen, demonstrating how to make each dish. Guests enjoy each dish the chef prepares, often along with complimentary wine pairings, as they follow along with provided recipes and tasting notes. Each class description details the format of the respective class.

Can kids attend classes?

Yes, classes are open to all ages. In fact, we even have classes that are targeted to children and their parents. 

Does Eataly organize private classes?

Yes, we will organize private experiences for groups at Eataly Toronto starting in early 2020. For more information on our private classes, please click or email ETO.lascuola@eataly.com.

Do I need to bring anything with me to the classes?

We recommend bringing a copy of your confirmation email and a hearty appetite!

How can I purchase a class as a gift?

You can purchase a class online on the giftee’s behalf. At this time, gift cards purchased in store cannot be used towards purchasing classes or event registrations. 

Does Eataly host guided tours or field trips?

We will soon! Please check our class schedule, or contact ETO.lascuola@eataly.com for updates.

 

CONTACT INFORMATION

Have more questions? Our Guest Relations ambassadors are happy to help! Please contact us at guestrelationstor@eataly.com or visit the Guest Relations desk.